FAQ's

1. What types of Christmas lights do you offer?

We offer a wide variety of Christmas lights, including string lights, LED lights, icicle lights, and novelty designs to suit all your holiday decorating needs.

2. Are your lights energy-efficient?

Yes! Our lights are designed with energy efficiency in mind, using LED technology to reduce power consumption while providing brilliant illumination.

3. How long does shipping take?

Shipping typically takes 5-7 business days within the country. International orders may take 10-15 business days, depending on the destination.

4. Do you offer free shipping?

We provide free shipping on orders over $50. For orders under $50, a standard shipping fee applies.

5. What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original packaging and unused. Please visit our Returns & Refunds page for more details.

6. Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.

7. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping fees and delivery times vary by location.

8. Are your lights safe for outdoor use?

Many of our lights are designed for both indoor and outdoor use. Please check the product description to ensure suitability for outdoor environments.

9. How can I contact customer service?

You can reach us at support@twinklefest.com or call us at +1 (123) 456-7890. Our team is available Monday to Friday, 9:00 AM - 5:00 PM (GMT).

10. Do you offer bulk discounts?

Yes, we offer special pricing for bulk orders. Please contact us for more information on bulk discounts and customization options.